iPhone Ranks Highest in Customer Smartphone Satisfaction

According to a new survey from J.D. Power and Associates, for the fifth time in a row, the iPhone ranks first in customer smartphone satisfaction. The iPhone scored a whopping 795 out of 1,000 points, a score in line with last year’s score of 800. The iPhone outperformed all competing smartphones built by Motorola, RIM, Palm, Nokia, HTC, and Samsung – all of these smartphones phones ranked much lower, with scores as low as 732, and an industry average of 761. The survey took several categories into account, from ease of operation (26 percent), operating system (24 percent), physical design (23 percent), features (19 percent), and finally, battery function (8 percent). The results obtained by J.D. Power and Associates show that the iPhone performs “particularly well” in all categories, despite the controversy surrounding the performance of its antenna – an issue often referred to as antennagate.