Help Scout by Help Scout Inc. (iPhone)
(21)
Released: Jan 18, 2016
Version: 1.0
Size: 29 MB
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Ranking - Business (iPhone)

Help Scout

Help Scout Inc.
Help Scout's iPhone app gives you powerful help desk software in your pocket so you can easily support customers on the go. Free your team from the shackles of desktop software, collaborate remotely, and put the life back into work-life balance—all without compromising your customers’ experience.

With the Help Scout for iPhone you can:
• View any Help Scout Mailbox with a finger tap
• At-a-glance access to all conversations in your folders
• Reply to customers and add Cc/Bccs to keep everyone in the loop who needs to be
• Add notes to conversations and keep up team collaboration even in the remote-est location
• Delegate from afar by assigning conversations to team members
• Change status to quick close conversations or put them on hold for deeper investigation
• Powerful search puts your customer’s entire conversation history right in your hand
• Direct, In-app email contact to our support team just in case you run into any trouble
• Avoid eye contact with any disappointing dates and reply to your customers instead

Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale. We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams. Build stronger relationships with your customers through fast, personalized email support—you'll be set up in minutes!

You can read our terms of service here: http://www.helpscout.net/company/terms-of-service/
Our verdict: Good
  • + Help Scout is a highly rated app (5-star).
  • + The app is free.
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