Shopify Ping by Shopify Inc. (Universal)
(1,247)
Released: Jun 26, 2018
Version: 2.6.1
Size: 41 MB
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Ranking - Business (iPhone)

Ranking - Business (iPad)

Shopify Ping

Shopify Inc.
Shopify Ping lets you use the power of chat to grow your Shopify business. Manage your marketing activities and build customer relationships from a single app – for free.

A BETTER BUYING EXPERIENCE

Customers who chat with a brand are nearly three times more likely to complete a purchase and half as likely to return their order.

Use Ping to:
• Save time by managing customer conversations from different services within a single app
• Send products, discounts, and new orders from your Shopify store directly inside conversations with just a few taps
• Set hours of availability and manage automated messages while you're available or away
• Support your customers effortlessly and turn conversations into sales

Ping supports managing customer conversations from all your favorite services:

SHOPIFY CHAT
Shopify Chat is a free tool built by Shopify that lets visitors chat live with you while they’re browsing your online store.

APPLE BUSINESS CHAT
Let customers contact you with the Messages app on their iPhone, iPad, or Mac. With Apple Pay, they can even complete purchases without leaving the conversation.

FACEBOOK MESSENGER
Chat with Facebook users who message you through Facebook Messenger.


BUILT-IN ASSISTANCE

Meet Kit, your virtual employee, who you can chat with directly in Ping to help manage and market your Shopify store. Kit can execute tasks through a simple conversation, saving you time and effort. Kit will also provide intelligent marketing recommendations that will drive more visitors to your store and help you connect with your customers.

Use Kit to help you with:
• Social media posts
• Facebook & Instagram ads
• Retargeting campaigns
• Email marketing
• Inventory sourcing
• Editing product photos
• Search engine optimization
• And more

Shopify Ping is designed exclusively for use with your Shopify store.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com

What's new in version 2.6.1
• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store
• Customer conversations now include events when your store visitors switch from chat to text message or email

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
Our verdict: Good
  • + Shopify Ping is a highly rated app (4.5-star).
  • + The app is free.
  • + Shopify Ping is currently ranked #182 in free Business apps for iPad.
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