Speeding Ticket: speed through Uservoice Helpdesk support tickets by ReignDesign (iPhone)
(6)
Released: Mar 10, 2014
Version: 1.6
Size: 4 MB
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Ranking - Business (iPhone)

Speeding Ticket: speed through Uservoice Helpdesk support tickets

ReignDesign
Speed through your support tickets with Speeding Ticket, the only Uservoice Helpdesk client for iPhone. Save time with simple swipe gestures to reassign, close, and reply to support tickets.

Support agents shouldn’t be tied to a computer. The faster you can respond to support tickets, the sooner you can be back doing what you do best - delighting your customers.

Start the app, connect to your existing Uservoice Helpdesk account and you’ll see your stack of open tickets.
Swipe up to close a ticket
Swipe right to assign it to another admin
Swipe down to save for later
Swipe left to send a canned reply
Tap to expand and send a quick reply

All the gestures are fully customisable in the settings screen. Want to make “swipe down” mean “assign to Dave”? No problem.

But don’t just take our word for it:

"This is like finding an extra Christmas present under the tree :)"
Richard White - CEO, UserVoice

We’re committed to making Speeding Ticket the best way to quickly triage and respond to tickets. We know every company is different, and we’d love to hear your ideas about how to improve the app to suit your workflow.

Contact us using the link in the settings screen, or email us at info@speedingticket.com.

What's new in version 1.6
Fixed issue where newlines would not be shown in canned responses.
Our verdict: Meh!
  • Speeding Ticket: speed through Uservoice Helpdesk support tickets is a poorly rated app (2.5-star).
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